In a mental health or substance use crisis, avoid the ER. BHN’s Crisis program provides 24/7 response to individuals and families regardless of insurance. When in crisis call (413) 733-6661 or go directly to BHN for help, 417 Liberty St. Entrance B, Springfield, MA.

Support, Stabilize, Connect. Behavioral health Emergency Services Program/Mobile Crisis Intervention (ESP/ MCI) teams are a resource right in your community for accessing mental health and/or substance use disorder services. We are available 24 hours a day, 7 days a week, 365 days a year, including holidays. We are here to help you get the services you need, when you need them. ESP/MCI services are provided at no cost to those with MassHealth (Medicaid), Medicare, or people without health insurance. Some people with private insurance can also get these services.

Special services for children, teens, and young adults. Mobile Crisis Intervention (MCI) is the behavioral health emergency program designed especially for children and young adults up to age 21. An MCI team member may come to a school, residential program, home, or other location to provide services. MCI teams are staffed with family partners, who have firsthand experience in caring for youth with mental health and/or substance use disorders. We’ll work with the youth and his or her family to create the best care plan, including follow-up for seven days. We know that when a young person is having behavioral health difficulties, it can be really hard. Our caring team members will be there for you every step of the way.

We’ll help you get the care you need in a place where you feel comfortable. You can access supports without the stress and inconvenience of going to a hospital emergency department. We will work with existing providers, if you have them, and will also provide referrals to the exact kind of care that you need. ESPs provide a personalized, non-judgmental, and coordinated approach to care. When you call, we’ll be there.

Learn more about at masspartnership.com/ESP