Behavioral Health Network is excited to announce the Zoom Telehealth application will be implemented for video sessions beginning March 12, 2024. We anticipate it being very simple for BHN clients to join a Zoom video session with their provider. 

Clients will receive a reminder text and/or call prior to their video session if they have chosen to receive reminders from BHN. Please note that clients do not need to set up a Zoom account to access their session. To join the video session, clients simply click on the link sent in reminder texts or call. Below are Zoom resources. 

Why Zoom 

Zoom's telehealth solution extends far beyond a simple tool for conducting virtual consultations. It presents a comprehensive suite of features designed to cultivate a holistic communication and engagement infrastructure, tailored to enhance the care delivery process throughout the entire continuum of care. Leveraging a phased deployment strategy, Zoom's telehealth platform will be meticulously tailored and assessed to bolster the myriad programs and workstreams within the BHN Network. This approach ensures that each facet of Zoom's telehealth solution is aligned with the specific needs and goals of the network, thereby facilitating a more cohesive, efficient, and effective healthcare delivery system. 

Zoom Resources:

• Quick Tips for Clients
• Client Checklist Best Practices
• Quick Tips for Staff
• Staff Checklist Best Practices
• Zoom Support FAQs

Clients who need assistance can contact Jonathan Driscoll for support, jonathan.driscoll@bhninc.org or (413) 657-3656.