Behavioral Health Network Announces New Appointments and Promotions to Executive Leadership Team
BHN is pleased to announce two leadership promotions.
Jessica DeFlumer has assumed the role of Chief Operating Officer, replacing her prior role of Executive Vice President. Jessica has served BHN in various leadership roles since her hire in 2017 as the Senior Program Manager for Population Health with responsibility for overseeing BHN’s integration and care management departments. Commensurate with her deep knowledge and exceptional skills, Jessica’s responsibilities have grown steadily in her time at BHN, taking on a Vice President role in 2019, Senior Vice President in 2020, and Executive Vice President in 2021.
Her current role includes oversight of all BHN operations, including operational management, alignment, and process improvement across administrative departments of Human Resources, IT/IS, Project Management and performance improvement, and Facilities. Jessica ensures optimal functioning of all service lines, as well as direct oversight of Integrated Care initiatives, Child and Family service programs, and Outpatient and Community Behavioral Health programs as well as Access/Central Intake department, assuring timely access for individuals and families to all ambulatory and substance use disorder treatment levels of care.
Jessica has held a range of roles during her 20+ years in the field, from the provision of direct care as both a case manager and a clinician to leadership roles that have overseen residential, clinical, and administrative teams in various non-profit behavioral health organizations. In addition, Jessica spent three years working for the Office of the Commissioner at the State of Connecticut Department of Mental Health and Addiction Services. In that role, she served as the Project Director on several federal projects that involved integration of behavioral and physical healthcare in Connecticut's Medicaid plan, including Behavioral Health Homes and Certified Community Behavioral Health Clinics (CCBHC).
Jessica holds a Master of Arts in Counseling and Community Psychology from Marist College and completed a year of post-master's work in Martial/Family therapy at Loyola College of Maryland.
Lisa Yin has accepted the position of Assistant Vice President of Addiction and Recovery Services. Lisa has been with BHN for over six years, initially hired in 2018 as the Program Director of Franklin Recovery Center and then promoted to Senior Program Manager in 2020. As Assistant Vice President, Lisa will oversee all 400 SUD residential treatment beds in programs located throughout Franklin, Hampden, and Suffolk counties.
Throughout her tenure, Lisa has been an influential leader in the division, demonstrating an unyielding commitment to high-quality patient care, program accountability, and staff development.
Lisa was instrumental in helping to restructure SUD programs on the Greenfield campus, ensuring vital treatment options remained accessible during the COVID-19 pandemic and the ever-changing opioid epidemic in the fentanyl era. Lisa has remained flexible and nimble even as the division has seen exponential growth, helping to fill critical management vacancies and taking on additional responsibilities with the acquisition of the former Phoenix House programs.
Prior to her employment at BHN, Lisa worked as a Behavioral Health Navigator at Athol Memorial Hospital, Clinical Supervisor of Crisis Services at CSO, and Psychiatric Technician at Cheshire Medical Center. Lisa served in the United States Peace Corps for two years as a Community Health Educator in Cambodia. She holds a Master of Arts degree in International Disaster Psychology from the University of Denver Graduate School of Professional Psychology and is a Licensed Mental Health Counselor.
Please join BHN in congratulating Jessica and Lisa as they transition into their new roles. Congratulations, Jessica and Lisa!
Toni Hendrix has been promoted to Senior Vice President of Human Resources, effective January 2025. Hendrix, who originally joined BHN as Vice President of Human Resources in September 2023, has been instrumental in the strategic leadership and growth of the Human Resources department. In her new role, she will continue to lead the development and execution of HR strategies to support BHN’s expanding workforce, while also overseeing recruitment and the continued enhancement of employee engagement and wellness programs.
With over 30 years of experience in human resources, Hendrix has a proven track record in performance management and organizational development. Her leadership has been vital in shaping a workplace culture that prioritizes respect, inclusivity, and employee success.
Notably, Toni was recently named Springfield’s 2024 Veteran of the Year, an award given annually to a local veteran who selflessly volunteers to improve the community. She is only the fourth woman to receive this honor in its 38-year history. In recognition, Mayor Sarno declared January 20, 2024, as “Toni D. Hendrix Day” in Springfield.
Hendrix’s diverse professional background includes service in the U.S. Army, roles at the Loomis Communities, American Cancer Society and Baystate Health, and entrepreneurship as co-owner of Smokey Joe's Cigar Lounge in Springfield, Massachusetts.
Hendrix, who holds degrees from the University of Maryland and Cambridge College, was also named a 2020 Women of Impact award recipient by BusinessWest. She resides in Springfield with her family.
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Behavioral Health Network, Inc.
417 Liberty Street | Springfield, MA 01104
(413) 301-9355
