BHN Crisis Services
BHN Crisis is an Emergency Service provider covering the Southern Pioneer Valley. BHN Crisis provides a front line response, 24 hours a day, 7 days a week, to individuals of all ages, who are experiencing a behavioral health crisis, regardless of insurance. BHN Crisis provides services on a mobile basis, including home and community based settings or in an emergency department when needed.
- Phone Based Information, Referral, and Support
- Phone Consultation for Providers or Family Members
- Face to Face Evaluation and Intervention, including thorough level of risk assessment; assessment of strengths and supports; referrals to all diversionary levels of care, including psychiatric and/or substance abuse programs.
- Risk Management Safety Planning/Crisis Plans
- Mobile Crisis Intervention Services for youth under age 21.
- Under the age of 21
- Uninsured or
- Enrolled in Standard MassHealth or
- Enrolled in one of the MassHealth Managed Care Entities
Upon initial referral and evaluation, services offered by the Mobile Crisis Intervention team include:
- Teamed response, comprised of a Master’s level clinician and Family Partner or paraprofessional
- Thorough level of risk assessment, including youth’s behavioral health and medical history
- Assessment of family strengths and resources
- Assessment of the youth’s behaviors and the family’s response
- Completion of a strengths based Risk Management and Safety Plan, identifying warning behaviors and precipitants
- Brief intervention addressing behavior and safety.
- Identification and inclusion of natural and professional supports, who can aid the family in stabilization and offering ongoing support
- Stabilization of youth and family
- Care Coordination of youth, family, natural and social supports
Mobile Crisis Intervention services remain involved with the youth and family, for a period of up to 7-days, and include:
- Face to face and/or telephonic service delivery
- Collaboration and coordination with current natural and professional supports
- Connection to appropriate community services, inclusive of all levels of behavioral, mental health and/or substance abuse levels of treatment
- Establish psychiatric consultation and urgent psychopharmacology intervention as needed
The Behavioral Health Network Crisis Services can be contacted 24 hrs a day, 7 days a week:
Community Based Locations for Crisis Evaluation:
417 Liberty St. 77 Mill St
Springfield, MA 01104 Westfield, MA 01085
Phone: 413-733-6661 Phone: 413-568-6386
Toll Free: 800-437-5922 Toll Free: 800-437-5922
Fax: 413-733-7841 Fax: 413-572-4146
Community Hospital Coverage:
24/7 onsite coverage at Baystate Health and Holyoke Medical Center Emergency Rooms
24/7 response to Mercy Medical Center, Wing Memorial, Baystate Mary Lane Health Services, and Noble Hospital
Serving the cities and towns of Agawam, Belchertown, Blandford, Bondsville, Chester, Chicopee, East Longmeadow, Granby, Granville, Hampden, Holyoke, Huntington, Longmeadow, Ludlow, Monson, Montgomery, Palmer, Russell, South Hadley, Southampton, Southwick, Springfield, Thorndike, Three Rivers, Tolland, Ware, Westfield, West Springfield, and Wilbraham.