Emergency Services

BHN Crisis Services

Crisis Program
BHN Crisis is an Emergency Service provider covering the Southern Pioneer Valley.  BHN Crisis provides a front line response, 24 hours a day, 7 days a week, to individuals of all ages, who are experiencing a behavioral health crisis, regardless of insurance.  BHN Crisis provides services on a mobile basis, including home and community based settings or in an emergency department when needed.

Services Available:

  • Phone Based Information, Referral, and Support
  • Phone Consultation for Providers or Family Members
  • Face to Face Evaluation and Intervention, including thorough level of risk assessment; assessment of strengths and supports; referrals to all diversionary levels of care, including psychiatric and/or substance abuse programs.
  • Risk Management Safety Planning/Crisis Plans
  • Mobile Crisis Intervention Services for youth under age 21.
Mobile Crisis Intervention (MCI)
Mobile Crisis Intervention is the youth serving component of the Behavioral Health Network’s Crisis Services. Services are available 24 hours a day, 7 days a week, 365 days a year and will be offered for youth experiencing a behavioral health crisis, focusing on the strengths, needs and natural supports of the youth and family, and meet the following criteria:
  • Under the age of 21
  • Uninsured or
  • Enrolled in Standard MassHealth or
  • Enrolled in one of the MassHealth Managed Care Entities

Services Provided:

Upon initial referral and evaluation, services offered by the Mobile Crisis Intervention team include:

  • Teamed response, comprised of a Master’s level clinician and Family Partner or paraprofessional
  • Thorough level of risk assessment, including youth’s behavioral health and medical history
  • Assessment of family strengths and resources
  • Assessment of the youth’s behaviors and the family’s response
  • Completion of a strengths based Risk Management and Safety Plan, identifying warning behaviors and precipitants
  • Brief intervention addressing behavior and safety.
  • Identification and inclusion of natural and professional supports, who can aid the family in stabilization and offering ongoing support
  • Stabilization of youth and family
  • Care Coordination of youth, family, natural and social supports

Mobile Crisis Intervention services remain involved with the youth and family, for a period of up to 7-days, and include: 

  • Face to face and/or telephonic service delivery
  • Collaboration and coordination with current natural and professional supports
  • Connection to appropriate community services, inclusive of all levels of behavioral, mental health and/or substance abuse levels of treatment
  • Establish psychiatric consultation and urgent psychopharmacology intervention as needed
Contact Us 

The Behavioral Health Network Crisis Services can be contacted 24 hrs a day, 7 days a week:

Community Based Locations for Crisis Evaluation:

417 Liberty St.                                 77 Mill St

Springfield, MA 01104                     Westfield, MA 01085

Phone: 413-733-6661                      Phone: 413-568-6386

Toll Free: 800-437-5922                   Toll Free:  800-437-5922

Fax: 413-733-7841                           Fax: 413-572-4146


Community Hospital Coverage:

24/7 onsite coverage at Baystate Health and Holyoke Medical Center Emergency Rooms

24/7 response to Mercy Medical Center, Wing Memorial, Baystate Mary Lane Health Services, and Noble Hospital


Serving the cities and towns of Agawam, Belchertown, Blandford, Bondsville, Chester, Chicopee, East Longmeadow, Granby, Granville, Hampden, Holyoke, Huntington, Longmeadow, Ludlow, Monson, Montgomery, Palmer, Russell, South Hadley, Southampton, Southwick, Springfield, Thorndike, Three Rivers, Tolland, Ware, Westfield, West Springfield, and Wilbraham.